We strive to provide high-quality, patient-centered care. Due to the nature of medical services and digital products, our refund policy is as follows:
All consultation payments are non-refundable once a lab order is generated or consultation has been booked.
If you cancel before labs are ordered or forms are processed, a refund minus a $25 processing fee may be issued.
Once lab requisitions are submitted or used, no refunds are allowed.
If there is a lab error caused by our team, we will cover the cost of a retest.
Prescription products (TRT, peptides, ED meds, etc.) are non-refundable once ordered or shipped due to health regulations.
We do not offer refunds for partially used treatments.
If you experience a medical issue that requires discontinuation of treatment, we will review your case individually for any potential credits or service modifications.
📧 [email protected]
📞 4706881678